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PRIVACY POLICY

Thank you for visiting sendpartandparcel.com (the “Site”), a service that simplifies access to greeting cards for every occasion. Part and Parcel (the “Company,” “Part and Parcel” “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of all users of the Site or our mobile applications (collectively, the “Service”).  This Privacy Statement informs visitors to the Service of how we use and protect the information we collect through the Service.  

BY ACCESSING OUR SITE OR USING THE SERVICE, YOU ARE ACCEPTING THE TERMS OF THIS PRIVACY NOTICE AND OUR TERMS OF USE AND YOU ARE EXPLICITLY CONSENTING TO OUR COLLECTION, USE, DISCLOSURE, AND PROTECTION OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY NOTICE.

NOTIFICATION OF CHANGES

If you do not agree to the terms of this Privacy Notice, please do not use our Website. We may make changes to this Privacy Notice from time to time. We will post material changes to our Website and any material changes will take effect 30 days after they are posted or the next time you use the Service, whichever is sooner. Your continued use of our Website following the posting of any changes will mean you accept those changes.

This policy explains the following:

  • What information do we collect about you?
  • How do we use your personal information?
  • What security measures do we take to safeguard your personal information?
  • How do we share your personal information with third parties?
  • What is tracking and Interest-Based Advertising?
  • What choices do you have about the collection and use of your personal information?
  • Other Important Details
  • Questions? How to contact us.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Information You May Give Us

“Personal information” means information that can be used to specifically identify you, either directly or in combination with other information that we have or likely have access to. You may browse the site without being logged into an account.  Our Service may be browsed anonymously. If you access the Services while logged into an account, the Service may collect personal information from you including your email address, mailing address, date of birth, gender, browser cookies, credit card information, PayPal information, telephone number, and billing and shipping information.  

We may collect personal information in several ways, for instance: when you create an account on the Service; subscribe to our newsletter; participate in Service feedback, questionnaires, surveys, or contests; participate in forums; purchase a product through the Service; or receive customer or technical support.

Additionally, we may collect information about recipients of products purchased through our Service, such as gifts, card recipients or others you, the purchaser, are choosing to send a product to. This information may include email address, mailing address, date of birth, and/or gender.

Information We Automatically Collect

We receive and store certain types of information whenever you interact with our Website through “cookies,” tagging, and other tracking technologies. This information includes computer and connection information such as statistics on your page views, traffic to and from our Website, referral URL, advertising data, your IP address, and device identifiers. This information also may include your browser type, browsing history, transaction history, and your web log information.

“Cookies” are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites, we employ cookies in certain areas of the Site for several purposes, including to allow us to provide information to make your online experience more convenient, to identify you as a user and enhance your experience with the Service, and to gather demographic information about our user base as a whole. Cookies also prevent items placed in a shopping basket from disappearing by the time you checkout. Cookies are not spyware or adware, and can’t deliver viruses or run programs on your computer. You may configure your web browsers or your devices to accept or reject or delete the cookies, or notify you when a cookie is being set.


Information From Social Media

When you interact with us or our Website on a social media platform, we may collect the personal information that you make available to us on that page, including your account ID or username and other information included in your posts.


Information From Other Sources

We may supplement the personal information we collect about you on our Site with information from third parties or collected offline, such as information collected at events. This information may include, but is not limited to, demographic information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information for all legal purposes, including to enhance or improve your experience, our Service, or our subscription services; analyze and compile trends and statistics; communicate with you; to personalize, measure and improve our marketing and advertising; and to perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Service or delivery services.

We also may use your information to:

  • Provide, maintain, and improve the Website and for internal or other business purposes;
  • Fulfill your requests for information;
  • Provide, produce, and ship the products that you order or the services you request;
  • Provide customer support;
  • Track and evaluate use of the Website;
  • Communicate with you about your Customer Account, profile, or transactions with us, or changes to our policies or terms;
  • Send you information about features and enhancements on or to our Website;
  • Send you newsletters or other materials;
  • Send you offers or other communications about our products and services, such as special or promotional events, including services, products, or events for which we collaborate or co-offer with a third party;
  • Administer contests, sweepstakes, promotions, and surveys;
  • Post user generated content provided by users;
  • Detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal;
  • Optimize or improve our Website, products, services and operations; and
  • Perform statistical, demographic, and marketing analyses of users of the Website and its usage patterns.

We may contact you via any means through which you have provided us your information (including but not limited to email, phone, SMS text, push notification, postal mail, etc.).  We may use the information from one portion of the Website on other portions of the Website, and we may combine information gathered from multiple portions of the Website into a single record. We also may use or combine information that we collect offline or we collect or receive from third-party sources for many reasons, including to enhance, expand, and check the accuracy of our records. Additionally, information collected from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.

When we run a contest, sweepstake, or game relating to our Website, it will be accompanied by a set of rules. The rules and terms of use for each contest, sweepstakes, or game will specify how the information gathered from you for entry will be used and disclosed if it is different than as described in this Privacy Notice. In conjunction with your entry in such contest or sweepstakes, your personal information will be collected if you voluntarily submit it.

If you choose to provide us with a testimonial, we may post it, along with your name, in accordance with our Terms of Use.  If you want your testimonial and/or name removed, please contact us.  If you refer a friend to our Service, we will contact them in the manner you provide to send them a one-time invitation to the Service, and may track the referral to analyze the use and success of our referral program.

 

WHAT SECURITY MEASURES DO WE TAKE TO SAFEGUARD YOUR PERSONAL INFORMATION?

The personal information that you provide to us is stored on servers that are located in secured facilities and protected by protocols and procedures designed to ensure the security of such information. In addition, our employees and agents who have access to your personal information are trained in the maintenance and security of that information. However, no server, computer or communications network or system, or data transmission over the Internet or mobile network can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk.


HOW DO WE SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES?

We engage third-party service providers to perform functions on our behalf. We will share the personal information we collect from you as outlined below:

  • Service Providers: We may share your personal information with third party vendors or service providers that we engage for the purpose of fulfilling product orders or processing information on our and your behalf. For example, we may partner with other companies to process payments for the Service. Additionally, we may partner with or utilize other companies to host our email system or to process, analyze, and/or store data, including, but not limited to, Analytical Data. While providing services for us, these companies may access your personal information. To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures. When you click on a third party logo or URL displayed on our Service which links you to a different website, our Privacy Statement no longer applies and you must read the privacy policy of the third party to see how your personal information will be handled on their website. We are not responsible for their collection and use of your personal information.
  • Asset transfers: If we become involved in a merger, acquisition or other transaction involving the sale of some or all of Part and Parcel’s assets or a line of business, user information, including personal information collected from you through your use of the Service, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through a prominent notice on the Service. By sharing your personal information with Part and Parcel, you are giving us consent to transfer your personal information to a third party in an asset transfer described here.
  • Protection of rights: Part and Parcel will share personal information if we have a good faith belief that (1) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (2) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Service, or (3) such action is appropriate to protect the rights, property or safety of Part and Parcel, its employees, clients, or users of the Service.

WHAT IS TRACKING AND INTEREST-BASED ADVERTISING?

GOOGLE: Our Service uses Google AdWords and Google Analytics to help us learn about who visits our site and what pages are being viewed.

SOCIAL MEDIA FEATURES

Our Service interfaces with social media sites such as Facebook, Twitter, Pinterest, Instagram, and Google+. If you choose to share information from the Service through those services, you should review the privacy policy of that service. Those social media sites may collect your IP address or set cookies. If you are a member of a social media site, the interfaces may allow the social media site to connect and view your personally identifiable information.


DO NOT TRACK

In compliance with California legislation, AB370, effective January 1, 2014, Part and Parcel’s practices in responding to “do not track” signals and collecting user information over time and across a network of websites when you visit the Service are described below. We honor the request of “do not track” signals sent by your browser when you visit the Site. Additionally, we do not collect user information about your online activities over time and across different websites, or authorize third parties to do so.



WHAT CHOICES DO YOU HAVE ABOUT THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION?

By using the Service, you consent to our collecting, using, and sharing it in accordance with this Privacy Statement.

Control of Your Information

Part and Parcel allows you to control the way we use personally identifying information that we might obtain. At the time you provide personal information, we may give you the option of declining any future offers or information about new products, promotions, or services. In addition, many of the digital “mailings” we may send you, such as newsletters, have procedures within them to cancel the receipt of any future mailings.

How to Correct or Delete Your Data

Any individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to the following email address: hello@sendpartandparcel.com. Please include your full name and email address associated with your account and a detailed description of your data request. In some cases, we may not be able to delete your personal information, and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


OTHER IMPORTANT DETAILS

DE-PERSONALIZING YOUR INFORMATION

We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of non-personally identifiable information and analytical and statistical analysis tools relating to the use of the customer data we collect on the Service (the “Analytical Data”). We are expressly authorized to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties.


CHILDREN’S PRIVACY

We do not knowingly collect any personal information from children under the age of 13, allow them to create accounts, enter into payment transactions, order subscriptions or cards, sign up for newsletters, or browse the Service. Users are not allowed to give to Part and Parcel the personal information of any children under the age of 13 for delivery purposes or any other reason. Part and Parcel takes children’s privacy seriously and encourages parents to play an active role in their children’s online experience at all times. We urge parents to instruct their children never to give out their real names, addresses, or phone numbers, without parental permission, when on-line. If you have any concerns about your child’s personal information, please contact us at hello@sendpartandparcel.com.


CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS

Under California law, our customers that are California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. See the section above entitled “How We Will Share Your Personal Information With Third Parties” for more information. Furthermore, we give customers a mechanism to opt out of having their personal information disclosed to third parties for their direct marketing purposes. If you are a California resident, you may opt out of having your personal information shared with third parties and/or receiving information from Part and Parcel (via email or postal mail) about new products, services, or promotions, by contacting us at hello@sendpartandparcel.com or by postal mail at:

Part and Parcel, LLC
988 Fulton Street 232
San Francisco, CA 94117

Please include your full name and email address associated with your account and a detailed description of your data request.

GOVERNING LAW

This Privacy Statement is governed by, and construed under, the laws of the United States of America and the laws of the State of California, excluding its choice of law provisions.

MEDIATION

You agree that, in the event any dispute or claim arises out of or relating to this Privacy Statement, you and Part and Parcel will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for forty-five (45) days after notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in San Francisco, California with a mutually agreed mediator in an attempt to resolve the dispute. Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorneys’ fees, even if you would otherwise be entitled to them.


QUESTIONS? CONTACT US

If you have any questions about our privacy practices or this Privacy Statement, please contact us at hello@sendpartandparcel.com